Welcome to your family
practice.
Whether it’s an appointment, a prescription, a referral, test results or a callback — many matters can be prepared online. Our team reviews your request and gets back to you via the most appropriate channel.
Demo note: Praxis Hartwald is a fictional sample practice. Please do not enter real health data.
- Personal care
- Requests in just a few minutes
- Online consultation available
- GDPR-compliant · hosted in Germany
Online reception
What you can do online.
Just choose your matter. We guide you step by step through the most important details. The practice reviews each request individually.
- Book an appointmentOn-site, by phone or video
- Cancel / reschedule appointmentWith reference number or date
- Request a prescriptionRepeat or new medication
- Request a referralTo a specialist
- Sick noteFollow-up sick note with known diagnosis
- Test results / lab valuesRequest from the practice
- Vaccination / check-upPrevention & protection
- Medical certificateSport, school, paperwork
- Request a callbackWe will get back to you
- Online consultationVia video appointment
- Send a messageGeneral matters
- Pharmacies & professionalsCare homes, clinics, authorities
Prescriptions, sick notes, referrals and test results are not issued automatically. The practice reviews each request and responds where medically and legally possible.
Our services
Primary care services
We support you with acute symptoms, preventive care, vaccinations, chronic conditions and general medical questions. Many matters can be prepared online.
General family-practice consultation
Symptoms, acute illness, chronic care — time for your concerns.
Acute consultation
Short-notice appointments for acute symptoms. Please request in advance so we can fit you in appropriately.
Preventive care & check-ups
Health checks, cardiovascular check, individual risk assessment.
Vaccinations
Travel vaccinations, flu, boosters — in line with current STIKO recommendations.
Lab & diagnostics
Blood tests, ECG, lung function. Results are discussed in person.
DMP & chronic-disease programmes
Structured treatment for diabetes, COPD, CHD or asthma.
Home visits on request
When coming to the practice isn’t possible — in justified cases we visit you.
Prescription management
Request follow-up and new prescriptions online — the practice reviews each request.
Online consultation
Suitable matters via video — e.g. results, follow-up prescriptions, advice. Certified provider.
How the online reception works
Four steps to your request.
We guide you in a structured way through the necessary details. The practice gets back to you after review via the appropriate channel.
- 01
Choose your matter
Appointment, prescription, referral, sick note, test results, callback or message — you decide.
- 02
Just a few details
Only the essentials: contact data and a short summary. No diagnoses in plain text.
- 03
The practice reviews
The team reviews your request, clarifies questions if needed and plans the next steps.
- 04
Feedback
You receive feedback by email, phone or at the next appointment — depending on your request.
Sprechzeiten
Wir sind für Sie da.
Außerhalb dieser Zeiten erreichen Sie den ärztlichen Bereitschaftsdienst unter 116 117. Im Notfall: 112.
- MoMontag08:00 – 12:0014:00 – 17:00
- DiDienstag08:00 – 12:0014:00 – 17:00
- MiMittwoch08:00 – 12:00geschlossen
- DoDonnerstag08:00 – 12:0014:00 – 17:00
- FrFreitag08:00 – 12:00geschlossen
- SaSamstag—geschlossen
- SoSonntag—geschlossen
Vorläufige Zeiten — finale Sprechzeiten werden vor Go-Live in den Buchungseinstellungen gepflegt.
Online consultation
Online consultation
For some matters, a video consultation or a phone call back can make sense. The practice decides after reviewing your request which channel is the right fit.
Suitable
- Short follow-up questions
- Discussing results
- Progress checks
- Medication review
- Vaccination and travel advice
- Organisational matters
Not suitable
- Emergencies
- Severe pain
- Shortness of breath
- Chest pain
- Neurological symptoms
- Complaints that require a physical examination
How it works
- 1
Send a request
Use the online reception or appointment booking, with a brief description of your concern.
- 2
The practice decides
We review whether a video appointment makes sense, or whether an in-person visit or phone call would be more suitable.
- 3
Open the video link
You will receive your personal access link to arztkonsultation.de by email.
- 4
During the consultation
Open your browser, allow camera and microphone access, and join. We will discuss your concern just as we would at the practice.
- 20-minute slot
- Browser, no download
- End-to-end
Please note: For life-threatening emergencies, dial 112. The on-call medical service can be reached on 116117. The online consultation is not intended for emergencies.
Team
Our practice team
Our team looks after your primary care, appointment organisation and the handling of your online requests.
Meet the team
Sample portraitDr. med. Simon Hartwald
Ärztliche Leitung
Sample portraitLisa Bergmann
Medizinische Fachangestellte
Sample portraitAnna Vogel
Empfang & Terminkoordination
The people shown are fictional and serve as demo material.
„Good medicine takes time. We take it.“— Praxis Hartwald
FAQ
Frequently asked questions
Answers around the online reception, appointments and the online consultation.
No. “Praxis Hartwald” is a fictional sample practice. This website is a demonstration of how a modern family-practice site with an online reception can work.
Prepare online — be advised in person.